Delhi Metro launches indigenously developed Crew Management System

New Delhi, India (Metro Rail Today): The Delhi Metro Rail Corporation (DMRC) has taken a significant stride towards operational efficiency with the launch of its Indigenous Crew Management System (CMS) for over 1200 train operators. Dr. Vikas Kumar, the Managing Director of DMRC, unveiled the state-of-the-art CMS at the Crew Control Centre in Yamuna Bank Metro station, accompanied by other senior officials. This system introduces a digital solution through specially designed Kiosks installed at 14 Crew Control Centres/depots across the network.

The CMS streamlines day-to-day tasks for train operators, offering an integrated approach to signing on/off duties. This includes instant breath analyser tests, biometric attendance, and live photo capture, enhancing the overall efficiency of the process. Beyond duty management, CMS enables the electronic preparation of roster duties, leave requests, line defects, staff claims, grievances, and leave scheduling, eliminating the need for manual updates and register maintenance. This move is estimated to save around 5 lakh pages annually, equivalent to preserving 417 trees.

Operable both online and offline, CMS exists as a Web application, KIOSK application, and Mobile application, providing flexibility and accessibility. The system empowers Line Supervisors and Train operators to report defects or issues in real-time, covering Rolling Stock, Track, OHE, Civil works, and more. Designed for seamless integration with existing train operation systems, CMS ensures swift implementation, with an intuitive and user-friendly interface requiring minimal training.

This technological advancement offers real-time visibility into crew availability, facilitating effective deployment and minimizing delays to train services. The focus on reliability and customer satisfaction is evident, marking a significant step in DMRC's commitment to operational excellence. The introduction of CMS aligns with DMRC's recent initiatives, such as the indigenously developed STAMP software for monitoring construction project progress and the launch of the Public Complaint Management System (PCMS) to enhance the complaints management infrastructure. DMRC continues to demonstrate a commitment to innovation and efficiency for both organizational and public benefit.