DMRC signs contract to operate and maintain Mumbai Metro Line 3 for 10 years

Mumbai, India (Metro Rail Today): The Mumbai Metro Rail Corporation Limited (MMRC) has awarded a contract to Delhi Metro Rail Corporation Limited (DMRC) to operate and maintain the metro trains on 33.5-km long underground Line 3 (Colaba-Bandra-SEEPZ) of Mumbai Metro Rail Project. A contract agreement signed between both parties today in Mumbai.

The line 3 will cover 27 stations from Cuffe Parade to Aarey Colony, connecting South Mumbai with the city’s western suburbs. The train maintenance srvices will be provided from the newly developed metro carshed for the Line at Aarey.

The contract was awarded after international competitive bidding process in which DMRC emerged as the lowest successful bidder. The contract for the Operation and Maintenance of Mumbai Metro Line 3 is a significant milestone for MMRC in making the line operational.

"The selected O&M contractor M/s DMRC is a pioneer in the metro rail sector in India, having successfully operated and maintained the Delhi Metro for over two decades. The period of contract is ten years. The O&M contractor will be responsible for the day-to-day operations of the line including management of OCC, DCC, Stations, running of trains; maintaining the trains and all the metro systems infrastructure and ensuring the safety of passengers. They will be governed by Key Performance Indicators (KPIs) to ensure clean, efficient and hustle free services to Mumbaikars," said MMRC statement.

"We are happy to associate with DMRC; one of the leading Metro operating companies in the country for operation and Maintenance of Mumbai’s first underground Metro line. Operation and Maintenance is crucial component for any metro. We at MMRC committed to provide, sleek comfortable, safe, reliable and high-quality service to our passengers in cost effective way," said Ashwini Bhide, Managing Director, MMRC.

"MMRC will continue to perform duties as the Metro Rail Authority, and will be responsible for roles of revenue management, multimodal integration, business and brand management, public relations, legal compliances, non-fare box revenue generation, servicing debt, payments & coordination with regulatory Boards for utilities etc.," the statement added.

The scope of work will primarily include rail operations and safety management, revenue collection, management of ticket sales, maintenance of Metro assets, minor civil repairs of stations and buildings. The validity of the contract will be for 10 years.

The work of scope also includes, Metro Rail Operation & Safety Management, Revenue Collection including management of Ticket sales, Maintenance of Metro Assets, Minor Civil repairs of stations and buildings, Hiring, Training and timely organizing competency of all staff, Marketing and sales assistance.

Management of contracts including Training and timely organizing competency of their staff, which shall be awarded by the employer, including Housekeeping, Security (Guards for watch and ward), Call Center, Horticulture, Parking, etc.

Delhi Metro, with its experience of operating and maintaining the largest Metro system in the Indian subcontinent in the National Capital Region (NCR), should be able to cope with the task because Mumbai confronts similar urban challenges as Delhi.

Mumbai Metro Line 3, a project worth over Rs 33,000 crore, is currently under construction, and is expected to become operational in parts from the end of 2023.

Delhi Metro is gradually expanding its footprint in the consulting business across the world. In India, it is involved in the construction of the Mumbai and Patna Metros besides being the consultant for various other Metros. Internationally, in Dhaka, DMRC is currently working as a general consultant, the DMRC statement said.

Delhi Metro's bids are under process for Metro projects in Tel Aviv (Israel), Alexandria (Egypt), Bahrain, Mauritius and Ho Chi Minh City (Vietnam).