Mumbai Metro One celebrates 8th Anniversary, serves over 710 million commuters

Mumbai, India (Metro Rail Today): Reliance Infra-arm Mumbai Metro One Private Limited (MMOPL) is celebrating its 8 years of the completion of successful operations of metro train services on Mumbai Metro's Line 1 (Versova-Andheri-Ghatkopar). The first metro train services started on 8th June 2014. This project is known as India's first successful PPP metro rail project.

Entering the MRTS space largely managed by public sector organizations, Mumbai Metro One has already proven to be a case study in the industry. With a tremendous focus on operational efficiency, technological innovation and customer-centricity, Mumbai Metro One has become a lifeline in the Mumbai Metropolitan Region (MMR).

Being Mumbai’s first Metro, the operator has been able to imbibe the Metro culture among the commuters and educate people about working on the Metro system. MMOPL has been aptly reciprocated by Mumbaikars who have showered their love, support, appreciation and sense of belonging on various platforms.

In the last 8 years, Mumbai Metro One has received a huge response from the commuters and it has achieved served over 710 million passengers. 

Mumbai Metro Line 1 delivered 8.8 Lakh trips with more than 99% punctuality. Rain or shine Mumbai Metro One has always turned out to be a savior of Mumbaikars. In these 8 years of operations, 16 trains of Mumbai Metro One have delivered nearly 1 crore km of a journey of around 6.25 Lakh km by each train.

The company has shared some major milestones and achievements recorded during these 8 years. The Mumbai Metro One has recorded many Ones in its history.

India’s first metro to launch Mobile QR ticketing (launched on 17.11.2017): Mobile QR ticketing allowed commuters to book tickets at their own convenience from anywhere and travel hassle-free on Mumbai Metro One.

India’s first metro line with Solar roofs (commissioned on 01.11.2017): Installation of rooftop solar panels with a capacity of 3 MWp at all 12 metro stations and metro depot.

India’s first loyalty program in MRTS, “Metro Rewards”(introduced on 28.12.2018): “Metro Rewards" is a unique loyalty program of Mumbai Metro One that offers benefits to its commuters by making them earn points by travelling by metro, which can be redeemed for various offers by partner brands.

Paper QR Ticket “Innovative Ticketing” (launched on 16.01.2020): Paper QR (quick response) tickets were introduced to achieve the goal of discontinuing the use of plastic tokens & hence eliminating plastic-based pollution as a green and sustainable initiative. Paper QR Ticket is also the first to be implemented in Mumbai’s public transport system which enables ticketing transactions two times faster than the plastic token issuance.

Unlimited Trip Pass “To give more flexibility & affordable rides to Metro commuters” (launched on 23.01.2020): This Unlimited Pass enables travel for commuters for hassle-free unlimited trips within the chosen stations so that one doesn’t need to buy tickets daily.

MOULD “Metro One Universe of Learning & Development” (launched on 28.02.2020): In efforts to establish Mumbai Metro One as a knowledge organization, inaugurated "MOULD " (Metro One Universe of Learning & Development) Center to impart classroom & practical training to all upcoming Metro lines in Mumbai. 

WhatsApp e-Ticket facility (launched on 15.04.2022): Mumbai Metro One took a major green initiative in the field of e-ticketing. Continuing with its tradition of innovation and providing world class customer experience, R-Infra’s Mumbai Metro One became the first MRTS (Mass Rapid Transit System) in the world to offer e-tickets on WhatsApp. 

Retail brands in Metro: Mumbai Metro One has attracted several top brands like Bisleri, LIC, IndusInd Bank, Jumbo King, Burger King, Aurelia, Peter England, Wagh Bakri, Monginis, and Kotak Bank to name a few.

Brands in Advertising: Many top brands have partnered with Mumbai Metro One. MasterCard, Vivo, Medimix, LIC, Bisleri, IndusInd Bank, Tecno, Ikea, Amazon to name a few.

Mumbai Metro Line 1 is covering a total distance of 11.40 km and consists of 12 fully elevated stations from Versova to Ghatkopar. It connects the eastern and western suburbs of Mumbai.