WhatsApp Business launches e-ticketing solution for metro rail commuters in India

At present, WhatsApp transit solutions have been started in cities like Bengaluru, Mumbai, Hyderabad and Pune, allowing users to buy metro tickets and they can also transact in their own mother tongue. WhatsApp also added a new feature, allowing users to book food directly from a train.

“India’s digital revolution is now making public transport safer, smarter and more convenient. We are proud that India’s world class metro services in multiple cities are now integrated on WhatsApp to offer commuters convenience at their fingertips. We would be happy to support other cities and help digitise train transits on WhatsApp to add value to the lives of daily commuters across the country,” said Ravi Garg, Director, Business Messaging, India -WhatsApp.

These digitised metro rail services are accessible to residents in Bangalore, Mumbai, Hyderabad, and Pune. For this, WhatsApp has partnered with Bangalore Metro Rail Corporation Limited, Mumbai Metro One Pvt. Ltd., Maharashtra Metro Rail Corporation Ltd (for Pune Metro) and L&T Metro Rail (Hyderabad) Limited.

In Bangalore, Namma Metro commuters can chat in English or Kannada and buy/cancel tickets, view fare details, view card information, and recharge cards using end-to-end QR ticketing service. Chatbot can be triggered by sending ‘Hi’ to +918105556677.

These tickets require verification at the Automated Fare Collection gate. They contain every key journey detail, from fare to issue date. To get started, users have to message ‘Hi’ to +918105556677.

Furthermore, Pune Metro commuters can also book e-tickets by messaging the chatbot number. They have to send ‘Hi’ to +918105556677.

In Hyderabad, metro travellers can ping the chatbot to get an e-ticket booking URL, which is valid for 5 minutes. Using this URL, they can access end-to-end digital payment-enabled ticket booking. Users can ping ‘Hi’ to +918105556677.