Lucknow Metro receives National Award for Best Passenger Service and Satisfaction

New Delhi, India (Metro Rail Today): The exceptional performance and commitment of the Lucknow Metro have once again been recognized as it secures the prestigious "Metro Rail with Best Passenger Service and Satisfaction" award at the 16th Urban Mobility India Conference & Expo 2023 in Delhi. This acknowledgment marks the third consecutive national award for the Uttar Pradesh Metro Rail Corporation (UPMRC) from the Government of India, reflecting its consistent dedication to providing an exemplary travel experience for its passengers.

Sushil Kumar, the Managing Director of UPMRC, accepted the Award of Excellence from Secretary MoHUA and Chairman UPMRC Manoj Joshi at the event, solidifying Lucknow Metro's position as a front-runner in the realm of urban transport. The award recognizes the organization's efforts in ensuring passenger comfort, punctuality, reliability, convenience, engagement, and safety, reaffirming its commitment to enhancing the overall journey for every traveler.

Lucknow Metro's commendable initiatives and policies have contributed significantly to its well-deserved recognition. The innovative Lost and Found cell has facilitated the return of valuable items, including substantial amounts of cash, laptops, mobile phones, jewelry, and other precious belongings to their rightful owners, demonstrating the organization's commitment to passenger welfare and security. The unique 'Celebration on Wheels' initiative has allowed passengers to organize special events such as birthdays and kitty parties on adorned metro train coaches, fostering a sense of community and celebration during the commute.

Additionally, the Customer Relation Management program ensures that passenger feedback and complaints are addressed promptly, within 48 hours, emphasizing the organization's dedication to addressing passenger concerns efficiently. The 'Know Your Metro' campaigns actively promote awareness among diverse segments of society, educating them about the benefits and proper utilization of the metro system. The 'Grow Your Business' and 'Show Your Talent' programs provide opportunities for local entrepreneurs, artists, and performers to showcase their talents and products, fostering a vibrant and inclusive environment within the metro stations.

Lucknow Metro's collaborative efforts with stakeholders and strategic tie-ups with various businesses and establishments, offering discounts and exclusive benefits to GoSmart card users, have further enhanced the overall travel experience. The metro system's commitment to accessibility is underscored by its provision of Braille buttons, stickers, and GoSmart cards, ensuring inclusivity for visually impaired passengers.

With an outstanding record of 99.99% punctuality, excellent reliability, and minimal maintenance costs per kilometer, Lucknow Metro continues to set a benchmark for urban transport systems across the country. The recognition at the Urban Mobility India Conference further highlights the organization's unwavering dedication to providing a seamless and enriching travel experience for all passengers.

Expressing his gratitude for the prestigious award, Sushil Kumar emphasized the collective efforts of the entire Lucknow Metro team, underscoring their commitment to providing a convenient, hassle-free, and inclusive transport experience. The consecutive national awards in 2019, 2022, and now in 2023 serve as a testament to the continuous pursuit of excellence and innovation by Lucknow Metro, solidifying its position as a leading urban transport provider in the country.